privacy policy

This page explains how I look after your information. I'm Lucy Teasdale, and La Muse Marketing is run by La Muse Ltd (company number 15766523), 8 Brigham Road, Cockermouth, CA13 0AX. I'm responsible for your information.

I've kept this in plain English. If anything isn't clear, just email me.

the information I collect

When you visit my website, get in touch, sign up for something or work with me, I may collect:

• Your name, email address, phone number and business name
• Information about how you use my website, such as your IP address, browser type, the pages you visit and when
• Anything you tell me when you fill in a form, survey or questionnaire
• Your Instagram username and the messages you send me, or the keyword you comment on one of my posts, if you ask me to send you something
• Your signed agreements and the details I need to send you an invoice

how I use it

I use your information to:

• Reply to your messages and give you the services you've asked for
• Run and improve my website and services
• Send invoices and keep my accounts
• Send you emails or newsletters, but only if you've signed up or asked to hear from me, and you can unsubscribe at any time
• Meet my legal duties

If I work on your social media, email marketing, content or website, I only use the access and information you give me for that work.

I don't sell or rent your information to anyone.

my AI services

This part covers the AI Opportunities Report, the AI Set-up and the AI Manager.

What I collect. Your name, email address and business name, your survey answers and replies to my follow-up questions, any examples you choose to share (like emails, quotes or posts), your signed agreement and your invoicing details.

What I use it for. To write your report, set up Claude for your business, look after it each month if you choose monthly support, and send you invoices. That's all.

What I ask you not to send. Please don't send passwords, card details, sensitive personal information or your customers' personal details. I'll never ask for a password. If your set-up truly needs me to see something sensitive, I'll ask first, explain why, and only look with your written OK. I'll always ask for examples with names and details removed first.

Your Claude account. You sign up for Claude yourself, so the account stays yours. I (or a team member working with me) only work in it when you invite us as a user, never with a shared password, and only for the work we've agreed. When we finish, you remove our access. Claude is run by Anthropic, which has its own terms and privacy settings, so how it stores and uses what you put in is up to them. I'll show you where to find your privacy settings during set-up.

How long I keep it. Your survey answers are deleted 12 months after our work ends. Anything you share for your set-up is deleted once your set-up is done. I may keep some records for longer if the law requires it, like invoices for my accounts. If you'd like something deleted sooner, email me and I'll sort it.

Optional calls. Everything is done in writing, but you can add a call if you'd like one. If you do, I keep my notes and a short written recap with your project, and they are deleted on the same timetable as your other project information.

Using your work in my portfolio. I may mention that we've worked together, using your business name and a general description, on my website and social media. I never share your answers or your report. If you'd rather I didn't, email me at any time and I'll take down anything already published within 14 days.

automatic Instagram replies

If you comment a keyword on one of my Instagram posts, like CLAUDE or WAITLIST, a tool called CreatorFlow can send you a message with the link or overview you asked for. It uses your Instagram username and your comment to do that, and I only use it to send you what you asked for. You can reply STOP at any time, or email me, and I'll remove you.

who sees your information

Your information is seen by me and by anyone who helps me with La Muse work, such as freelancers or team members. They only get access to what they need for the job, and they have to keep it confidential and use it only for La Muse work.

I use a few trusted tools to run my business and my services:

• Tally and Jotform for surveys, forms and agreements
• Claude, made by Anthropic, to read your answers and help write your report
• MailerLite for my email list and waitlist
• CreatorFlow for automatic Instagram replies
• Microsoft 365 for email and file storage
• Canva for proposals
• Cloudflare to host this website

These companies handle your information to run their services, under their own privacy policies. I may also share information where the law requires it, or if my business is ever sold or merged, in which case I'd tell you.

cookies

This website doesn't use advertising or tracking cookies. Some tools I embed, like my enquiry form and the fonts, may set their own cookies or collect basic technical data to work. You can refuse cookies in your browser settings, but some parts of the site may not work properly.

keeping your information safe

I take sensible steps to protect your information. No online system can be completely secure, so I can't promise absolute security, but I take it seriously.

your rights

You can ask to see the information I hold about you, ask me to correct it, ask me to delete it, or take back any permission you've given me. Just email me. If you're unhappy with how I've handled your information, you can complain to the Information Commissioner's Office at ico.org.uk.

changes to this policy

If I change this policy I'll update this page and the date at the top, so it's worth checking back now and then.

get in touch

Email lucy@lamusemarketing.co.uk, or write to La Muse Ltd, 8 Brigham Road, Cockermouth, CA13 0AX.